Return, Exchange and Refund
What's your return policy?
We are fully confident your MINTAPPLE. product will be the perfect addition to your collection. If you believe your product is faulty, our Customer Service team will guide you through our return, refund and exchange policy.
MINTAPPLE operate a 28 day policy. A return, refund or exchange must requested within 14 days of delivery and delivered back to MINTAPPLE. within 14 days of your confirmed return by our Customer Service team.
Change of mind or incorrectly ordered items
If you wish to make a change to your order, whether it be a different size or colour required please contact our Customer Service team within one hour of purchase. Please note, due to processing timeframes your request is not guaranteed however we will endeavour to accommodate.
Return Eligibility
To be eligible for a return, items must;
- All items must not be monogrammed, personalised, or designated asMade to Order or Final Sale.
- All original packaging, including all garment tags ( as originally installed ), boxes and care cards must be included with the return.
- All items must be returned unworn, unwashed, undamaged, and unaltered. We may request photo submission of the items requested for return to validate their condition prior to accepting the return.
In order for you to make a return you must contact our dedicated Customer Service team. Please ensure you send through photos of your product(s) to our Customer Service team who will be more than happy to provide you with next steps.
Returns are charged at £4.50 and processed via Royal Mail; valid for UK-based returns only. You can choose to have your order collected from your home or drop off at your local post office. This fee will be deducted from your final refund.
Returns without prior communication will not be accepted and returned to you.
Please note if purchased part of a Gift Set or discount code on www.mintapple.co.uk the refund amount will be less if the discount threshold is not met with items being returned.
Orders exchanged after the initial 14 day of the returns period is at the discretion of MINTAPPLE. and will carry a charge of £8 restocking fee.
Orders in which qualified for free delivery but returned in full, the original delivery fee will be deducted from your refund to cover the original delivery cost.
Final Sale Policy
Some items are marked final sale and cannot be returned or exchanged.
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Which Items Are Final Sale: Clearance items are designated as final sale outside the 14-day statutory cancellation period.
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How to Identify Final Sale Items Before Purchase: Final sale items are labeled on the product page within the description. Final sale status is also noted in your cart at checkout.
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No Exceptions Policy: Final sale items are not eligible for returns, exchanges, or refunds -under our standard returns policy. This policy does not affect your statutory rights if goods are faulty, not as described, or not fit for purpose. We encourage customers to review sizing guides and product details carefully before purchasing final sale items. If you received a final sale item that arrived damaged or defective, please contact support - quality issues are handled separately from the return policy.
Made to Order Policy
Some items are marked Made to Order and cannot be returned.
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Which Items Are Made to Order: Signature Apple Watch Bands and customisable items are designated as Made to Order.
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How to Identify Made to Order: Items Before Purchase: Made to Order items are labeled on the product page within the description. Made to Order status is also noted in your cart at checkout under the price.
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No Exceptions Policy: Made to Order items are not eligible for returns, exchanges, or refunds -under our standard returns policy. This policy does not affect your statutory rights if goods are faulty, not as described, or not fit for purpose. We encourage customers to review sizing guides and product details carefully before purchasing final sale items. If you received a final sale item that arrived damaged or defective, please contact support - quality issues are handled separately from the return policy.
Faulty items
If you believe your product is faulty, contact one of our dedicated Customer Service team members with your order number and photographs of the affected item.
Once we have received imagery of the affected item and deemed the item faulty we will organise for a replacement item or part to be shipped to you immediately.
If your product is damaged in transit, MINTAPPLE. will repair or replace your product as necessary, free of charge. Products that are damaged as a result of normal wear and tear are not considered faulty and will not be covered under warranty.
Non refundable items
There are certain items or services which are non-refundable;
End of line products, Final Sale items, custom built or made to the consumer’s specifications ( Made to Order ) pieces, gift wrapping, personalised or monogrammed items, gift cards and original shipping costs.
This includes all products and services on invoices stating the above or items within our Outlet.
Return shipping
Shipping costs for approved returns shall be covered by the customer and are non-refundable. MINTAPPLE. are not responsible for the safe arrival of your item back to us if an option other than our provided returns service. If you’ve received free shipping and have returned goods to a value lower than the threshold we withhold the right to deduct the cost of the shipping.
For international orders and returns back into the UK, where applicable, import duty will be payable and deducted from your refund value at point of return.
For product returns, queries or concerns, please contact our dedicated Customer Service team at our help centre with your order number.
A charge of £8 will be applied for each shipment in which is not accepted or refused at time of delivery.
This policy does not affect your statutory rights (such as your rights under The Consumer Contracts (Information, Cancellation and Additional Charges)Regulations 2013 or The Consumer Protection (Distance Selling) Regulations 2000)