We are fully confident your MINTAPPLE. product will be the perfect addition to your collection. If you believe your product is faulty, our Customer Service team will guide you through our return, refund and exchange policy.
Change of mind or incorrectly ordered items
If you wish to make a change to your order, whether it be a different size or colour required please contact our Customer Service team within one hour of purchase. Please note, due to processing timeframes your request is not guaranteed however we will endeavour to accommodate.
In order for you to make a return you must contact our dedicated Customer Service team. Please ensure you send through photos of your product(s) to our Customer Service team who will be more than happy to provide you with next steps.
All returns must be unused, in their original condition, in their original packaging and with security tags intact as originally shipped to you. Failure to do so will result in your return, refund or exchange being refused.
A return, refund or exchange must requested within 14 days of delivery and delivered back to MINTAPPLE. within 14 days of your confirmed return by our Customer Service team. You will receive a returns code which is to be added to your invoice and included in the return packaging. Failure to do so will result in your return, refund or exchange being refused.
Returns without prior communication with us will not be accepted.
*Please note if purchased part of a Gift Set or discount code on www.mintapple.co.uk the refund amount will be less if the discount threshold is not met with items being returned.
To be eligible for a return, items must;
- Be unused with the Garment Tag attached. This cannot be removed and glued back on.
- Not be Monogrammed, personalised, Made to Order or Clearance item.
- Include the original MINTAPPLE packaging.
- Not be returned with scratches or other damage. These will not be accepted.
- All items must be shipped back with a valid Return Merchandise Authorization (RMA) code which is generated during the return process.
If you believe your product is faulty, contact one of our dedicated Customer Service team members with your order number and photographs of the affected item.
Once we have received imagery of the affected item and deemed the item faulty we will organise for a replacement item or part to be shipped to you immediately.
If your product is damaged in transit, MINTAPPLE. will repair or replace your product as necessary, free of charge. Products that are damaged as a result of normal wear and tear are not considered faulty and will not be covered under warranty.
Non refundable items
There are certain items or services which are non-refundable;
End of line products, Clearance items, custom built or made to the consumer’s specifications ( Made to Order ) pieces, gift wrapping, personalised or monogrammed items, gift cards and original shipping costs.
This includes all products and services on invoices stating the above or items within our Outlet.
Shipping costs for approved returns shall be covered by the customer and are non-refundable. MINTAPPLE are not responsible for the safe arrival of your item back to us. If you are returning your item for a refund or exchange you must provide a valid tracking number of return shipment to our Customer Service team. If you’ve received free shipping and have returned goods to a value lower than the threshold we withhold the right to deduct the cost of the shipping.
For product returns, queries or concerns, please contact our dedicated Customer Service team at firstname.lastname@example.org with your order number.
This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations)